THIS IS HOW WE WORK...
We hand print every shirt, poster, and bag one print at a time! All steps of our process involve a whole lotta TLC and passion. We are literally a two-person shop doing every step of the process. We start at the design and concept phase and carry it on through every step of the way... supply ordering, screen coating, screen burning, shirt printing, heat setting, packaging, and finally mailing each and every product out the door one at a time. We ask for all our customers to be a little patient with us as we take a huge amount of pride in providing you with a product from a true mom and pop shop.
We are not Walmart, Amazon, or Zappos and so therefore we take a little longer to get the goods out the door! Below are a few pieces of info for our ordering system, turnaround time, and what to expect. As well as some company info and thank yous.
Everything we make here at The Social Dept. is made-to-order. We carry very little stock as we do not operate out of a giant warehouse. Since space is at a minimum and in order to keep costs down we print most everything one at a time. We ask that you please allow 3 weeks for your order to show up at your door. In some cases we are able to crank them out much sooner. If you have a special request or need a shirt in a crunch then let us know and we will try our best to make it happen.
Returns & Exchanges.
We will gladly exchange or accept a return on any item as long as it is not a special order and as long as it has not been worn or washed. It's as easy as packing it up and sending it back to us. All we ask is for you to send us an email first to let us know to expect it and the send it off. Send us an email for the return address and we will get back to you as soon as possible!
When you send back your return please make sure to include a note letting us know if you would like an exchange or refund. Contact us if you have any questions! Also... If something slipped by us and is damaged or has a hole or tear let us know and we will make it right!
Items MUST be returned within 30 days of purchase in order to receive a refund or exchange
We are constantly developing ideas here at the shop. Some good, some awful! We will be making major additions and changes over the next few months as we get the site up to speed. One major element will be adding womens shirts for almost everything you see here online. If you don't see a womens option in the dropdown menu shoot us and email and we will figure it out for ya. Also... we will be launching a full KIDS line within the year as well... many many animals to be drawn!
Need Undersized & Oversized Tees
We can get just about any size shirt you need. Do to lake of space here at the studio we usually only carry small, medium, large, and xlarge as our standard shirt stock. The American Apparel shirts do run a little slimmer and smaller so let us know if you need a slightly larger size or smaller. Extra Smalls, 2XL, and 3XLs come in most of the colors that we carry. Shoot us an email and we will work it out for ya.
NOTE TO FRIENDS, SHOPPERS, & CRAFTERS
We have met so many cool people doing this t-shirt biz over the years and can't possible remember every single person from 7+ years of doing craft shows and street fairs. There are so many cool people of all ages doing cool things in this country and we love how many people come out and support them. Make sure to look into local shops or artists around your area or do some searchin' online for unique gifts for your friends and family. It has been super fun to be a part of the small handmade craft world for almost a decade and we are looking forward to many many more years.
A huge thanks to Tristan Ader for cranking out some serious programming on this site for us. We have worked together indirectly for a very long time through a mutual client and finally put it together that we should be doing projects together on a freelance basis. He was huge on making this site happen and we really appreciate all the hours that he put in this spring/summer. It has been a long time coming for us and we are thrilled with the way the site came out! WOOHOO!